Frequently Asked Questions

Everything you need to know about shopping with Ivy Shop.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express options are available at checkout if you need your fashion fix sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, Ivy Shop ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.